Privacy Policy

This privacy policy explains how cliff-hopper collects, uses, stores and protects personal information provided through our website and in the course of delivering ecological consultancy services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We collect personal information that you provide directly to us, including:

• Name and contact details when you submit enquiries through our website
• Email address for correspondence regarding your project
• Organisation name and role where provided
• Site location information relevant to ecological assessments
• Project details and specifications you share with us

We also automatically collect certain technical information when you visit our website:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device information including operating system

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide quotations
• To deliver ecological consultancy services you have commissioned
• To communicate with you about your project
• To improve our website and services
• To comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: Processing necessary to fulfil our contractual obligations to you
• Legitimate interests: Processing necessary for our legitimate business interests, such as responding to enquiries and improving our services
• Consent: Where you have given explicit consent to receive marketing communications
• Legal obligation: Processing required to comply with applicable laws and regulations

Data Sharing

We do not sell your personal information to third parties. We may share your information with:

• Third-party service providers who assist in operating our website and delivering services
• Professional advisers including lawyers and accountants
• Regulatory bodies where required by law
• Subcontractors engaged to assist with specific project work, with your knowledge

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting and reporting requirements. Project records are typically retained for seven years following completion to meet professional indemnity insurance requirements.

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction. These measures include secure data storage, access controls and staff training on data protection.

Your Rights

Under data protection legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses cookies to improve your browsing experience. Please refer to our Cookie Policy for detailed information about the cookies we use and how to manage them.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Email: [email protected]
Address: 14 Riverside Business Centre, Redcliffe Way, Bristol BS1 6QN

Last updated: January 2024